Marshall SA Real Estate, (we, us, our) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us.
1. What Personal Information We Collect
We only collect personal information that is reasonably necessary to provide our real estate services and run our website. This may include:
- Contact details: Your name, email address, phone number, and physical residential address.
- Property details: Information regarding properties you own, wish to buy, rent, or sell.
- Identity verification: Identification documents (such as a driver's licence or passport) required for tenancy applications or property transactions.
- Financial data: Bank details, employment history, and income details if you are applying to lease a property.
- Digital information: Your IP address, browser type, and details about how you interact with our website via cookies or traffic analysis tools.
2. How We Collect Your Information
We collect personal information directly from you when you:
- Fill out a contact, enquiry, or property appraisal form on our website.
- Register for or attend a property inspection or auction.
- Submit a tenancy application or sign an agency agreement.
- Subscribe to our email databases or marketing updates.
We may also collect information from third parties, such as property portals (e.g., realestate.com.au), tenancy databases, or credit reporting agencies.
3. Why We Collect and Use Your Information
We use your information to effectively deliver real estate services, including:
- Customer Service: Responding to your property inquiries and requests.
- Transactions: Facilitating the sale, purchase, or management of residential and commercial properties.
- Property Management: Reviewing, processing, and managing tenancy applications and ongoing leases.
- Marketing: Providing you with relevant property alerts, market reports, and updates (which you can opt out of at any time).
- Legal Compliance: Meeting our regulatory obligations under South Australian property laws.
4. Sharing Your Information
We do not sell your personal data. We will only share your personal information with trusted third parties where necessary, such as:
- Property owners/landlords (if you are a prospective tenant).
- Independent contractors, service providers, or IT platforms that help run our business operations.
- Conveyancers, legal representatives, or financial institutions involved in your property transaction.
- Government authorities, law enforcement, or courts where required or authorised by Australian law.